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Community Member
Loubel
Community Member
May 11, 2026 3:28 PM UTC

possible sim issues

Hi. People are advising me that my phone seems to take a while to connect to a call, ie it takes a while for them to hear me. I spoke to Apple who said I may need a new simĀ 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 11, 2026 3:35 PM UTC

    Hi ā€‹@Loubel,

    Ā 

    I am so sorry to hear of the issues that you are facing, however as this is a public platform, we would not be able to issue any SIM cards.Ā 

    Ā 

    You can either collect one free of charge at any Currys store or you can get in touch with our customer service team via live chat to request a replacement SIM.Ā 

    Ā 

    Regards,

    Ā 

    Gemma M

    The iD Mobile Social Media Team

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