Hi ​@Tim Holmes ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Kwanele

Hi could you also help me

Hi ​@Tamannajannat2002,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Hi I can’t send prem messages help 

Hi ​@Jj94 ,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

I'm the same - I cannot see premium messages either - I'd love to know the answer.. Thanks

Hi ​@LG1986,

We're sorry to hear you're experiencing the same issue.

For premium texts to work, you'll need to make sure you have a bill cap in place (anything above £0.00) and that Premium Services are enabled on your account.

To check or change your bill cap:

1. Log in to the iD Mobile app or My Account online.
2. Go to Bills.
3. Select Manage Bill Cap.
4. Increase it if it's currently set to £0.00.

To enable Premium Services:

1. Log in to the iD Mobile app or My Account online.
2. Go to My Services.
3. Select Manage my services.
4. Make sure Premium Services is switched on.

Once you've made any changes, restart your phone and try again. If this does not work, please let us know and we would be happy to take a deeper look into this for you. 

Regards,

Gemma M

The iD Mobile Social Media Team

Thanks, Gemma - I have already tried all the above and it hasn't worked so your further support would be appreciated.

Thanks, Liam

Hi ​@LG1986,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team