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Tim Holmes
New Contributor
New Contributor
April 8, 2026
Question

Premium messages not being sent

  • April 8, 2026
  • 9 replies
  • 83 views

I cannot send short code premium message despite my message and phone setting allow it (Xiamo Redmi 11). How can  I fix this. Has ID blocked it?

9 replies

iD Mobile Employee
April 8, 2026

Hi ​@Tim Holmes ,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

Kwanele

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New Contributor
May 3, 2026

Hi could you also help me

Hosai W
iD Mobile Employee
iD Mobile Employee
May 4, 2026

Hi ​@Tamannajannat2002,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
June 22, 2026

Hi I can’t send prem messages help 

Hosai W
iD Mobile Employee
iD Mobile Employee
June 23, 2026

Hi ​@Jj94 ,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
July 13, 2026

I'm the same - I cannot see premium messages either - I'd love to know the answer.. Thanks

Gemma M
iD Mobile Employee
iD Mobile Employee
July 15, 2026

Hi ​@LG1986,

 

We're sorry to hear you're experiencing the same issue.

 

For premium texts to work, you'll need to make sure you have a bill cap in place (anything above £0.00) and that Premium Services are enabled on your account.

 

To check or change your bill cap:

  1. Log in to the iD Mobile app or My Account online.
  2. Go to Bills.
  3. Select Manage Bill Cap.
  4. Increase it if it's currently set to £0.00.

To enable Premium Services:

  1. Log in to the iD Mobile app or My Account online.
  2. Go to My Services.
  3. Select Manage my services.
  4. Make sure Premium Services is switched on.

 

Once you've made any changes, restart your phone and try again. If this does not work, please let us know and we would be happy to take a deeper look into this for you. 

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

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New Contributor
July 15, 2026

Thanks, Gemma - I have already tried all the above and it hasn't worked so your further support would be appreciated.

 

Thanks, Liam

Gemma M
iD Mobile Employee
iD Mobile Employee
July 15, 2026

Hi ​@LG1986,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.