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primary vs personal…?

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Recently signed up! I can’t make outgoing calls using my primary line but can with personal line…???

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WelshPaulAnswer

Platinum  Contributor

I have an eSIM sometimes when I try to ring others it comes up personal and sometimes primary. Some numbers it won’t connect to and cancels calls. I am happy to just have one or the other if you could tell me how to switch one off 🤗

You need to configure your phone correctly and remove any old eSIMs.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Natalie W

iD Mobile Employee

Hello @Elorac

Thanks for getting in touch.

We are very sorry to hear you are experiencing issues with making calls.

Are you using iD Mobile for both lines?

What happens when you attempt to call and is this happening for all numbers?

Nat

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EloracAuthor

New Contributor

Yes I am using the same no for both lines. ID MOBILE. I’ve never used a ESIM before so very familiar.

Daz_S

Platinum  Contributor

Hi there @Elorac

You can’t have 2 lines using the same mobile number.

For 2 mobile numbers you’d need 2 separate accounts.

Is it possible when you read this about using an iD eSIM

An embedded SIM (eSIM) is a digital version of a physical SIM card. eSIMs are more secure, as there is no physical SIM to remove, so it's safer if your phone is lost or stolen, allows you to have two active numbers and seamlessly switch between them, and fewer physical SIMs means less plastic in circulation - a win for the environment. Check out the article below with steps to activate your eSIM.

you assumed the bit I’ve highlighted in bold meant you’d have 2 active numbers?

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EloracAuthor

New Contributor

Yes, that is correct!

Tyler C

iD Mobile Employee

Hey there @Elorac, sorry to hear that.

We hope the kind advise from @Daz_S has been able to help you out.

If you have any further issues or questions, please do let us know.

Thank you,

Tyler

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H

Hazel Holliday

Active Contributor

How can I make calls to all contacts instead of just some? I have tried ticking personal but it doesn’t seem to make any difference 🤗

Tyler C

iD Mobile Employee

Hi there @Hazel Holliday, can you clarify what you mean further please?

Thanks,

Tyler

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H

Hazel Holliday

Active Contributor

I have an eSIM sometimes when I try to ring others it comes up personal and sometimes primary. Some numbers it won’t connect to and cancels calls. I am happy to just have one or the other if you could tell me how to switch one off 🤗

Tom

iD Mobile Employee

Hi @Hazel Holliday

We’d recommend the following;

https://support.apple.com/en-gb/109317

Tom

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WelshPaulAnswer

Platinum  Contributor

I have an eSIM sometimes when I try to ring others it comes up personal and sometimes primary. Some numbers it won’t connect to and cancels calls. I am happy to just have one or the other if you could tell me how to switch one off 🤗

You need to configure your phone correctly and remove any old eSIMs.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.