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New Contributor
Wided
New Contributor
September 8, 2026
Question

Problem switching to my old number with PAC code

  • September 8, 2026
  • 2 replies
  • 16 views

Had my ID sim a few  days now, been trying to switch to my old number using a PAC code but keep getting the “Oops...something went wrong. Please try again.” error message, both on the website and in the app.

 

    2 replies

    New Contributor
    WidedAuthor
    New Contributor
    September 9, 2026

    I need urgent help as my PAC code 30day is coming to an end 

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    September 10, 2026

    Hi ​@Wided, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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