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New Contributor
Wided
New Contributor
September 8, 2026

Problem switching to my old number with PAC code

Had my ID sim a few  days now, been trying to switch to my old number using a PAC code but keep getting the “Oops...something went wrong. Please try again.” error message, both on the website and in the app.

 

2 replies

New Contributor
WidedAuthor
New Contributor
September 9, 2026

I need urgent help as my PAC code 30day is coming to an end 

Owethu M
iD Mobile Employee
Owethu M
iD Mobile Employee
September 10, 2026

Hi ​@Wided, 

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu

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