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New Contributor
AU786
New Contributor
September 2, 2026
Question

Problem with number

  • September 2, 2026
  • 6 replies
  • 39 views

Hi,

 

I have recently moved to I.D and used a PAC Code to transfer my old number. However it has almost been 2 months now and whenever I SMS someone they recieve a text of a different number.

 

Im trying to get through to I.D via there chat box but it's not an actual person and just the AI chat box replying which is extremely annoying. 

 

Can someone help and advise please?

 

Many thanks,

AU

6 replies

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 8, 2026

Hi ​@AU786 

 

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the SMS issues received.

Please confirm the make and model of your handset you are using so that we can provide you with trouble shooting steps.

Thanks,
Hosai

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New Contributor
AU786Author
New Contributor
September 8, 2026

Hi,

I am using a Samsung Galazy Z Flip 7. Please help.

 

New Contributor
AU786Author
New Contributor
September 8, 2026

Hi,

 

I am using a Samsung Galaxy Z Flip 7. Please help?

Gemma M
iD Mobile Employee
Gemma M
iD Mobile Employee
September 10, 2026

Hi ​@AU786,

 

Thanks for letting us know, please could you try the below:

 

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

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New Contributor
AU786Author
New Contributor
September 10, 2026

Hi,

 

I have just tried that. I also reset the phone and then switched it on and off. Unfortunately nothing works.

 

Please help? This is getting annoying and worrying. My contacts are constantly replying "Who is this"

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 11, 2026

Hi ​@AU786,

Please confirm the messaging app you are using?

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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