Community Member

problem with text massage

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Hello, I need to help to find the problem why I couldn’t revive the text massage ? I couldn’t instal the WhatsApp on my iPhone?
when my daughter would like to send me the photos I didn’t receive it. Also I could not send it to know body.

Gemma M

iD Mobile Employee

Hi @Monika1977,

We're sorry to hear you're having trouble receiving text messages and setting up WhatsApp.

To help narrow down the cause, could you let us know:

Are you unable to receive all text messages, or just verification codes?
Are you currently in the UK or abroad?

In the meantime, we'd recommend trying the following:

Restart your phone.
Check that your software is up to date.
Make sure your network selection is set to Automatic.
Perform a network settings reset.

For iPhone:

Go to Settings.
Tap General.
Select Transfer or Reset iPhone.
Tap Reset.
Choose Reset Network Settings.

We'd also recommend checking that your bill cap has been increased, as receiving picture messages (MMS) can be chargeable depending on their size. If your bill cap is set too low, this could prevent them from being delivered.

You can view our call and messaging charges here: https://www.idmobile.co.uk/help-and-support/call-charges

If you're still unable to receive text messages after trying the above, please contact our Customer Service team via Live Chat so they can investigate further and, if needed, log a technical ticket.

Regards,

Gemma M

The iD Mobile Social Media Team

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