Hi ​@Jenni76,

I'm sorry to hear you're experiencing this issue.

To make sure we provide the correct troubleshooting steps, could you please let us know the make and model of your phone?

Once we have this information, we'll guide you through the appropriate steps to resolve the issue.

Thanks,

Tashnieka

Hi my phone is a Samsung galaxy s26 

Hi ​@Jenni76, 

We’re sorry to hear about the issue you’re experiencing with sending and receiving text messages. 

Could you kindly please try the following network reset steps:

• Open Settings.
• Tap General management.
• Tap Reset.
• Select Reset mobile network settings.
• Tap Reset settings.
• Confirm by tapping Reset if prompted.

Please let us know how it goes.

Thanks,

Anneline

This has not worked. I have also tried turning off rcs chats in message settings and restarting the phone.  The original number i was given is showing in rcs chats rather than my number which was transfered across.

Hi ​@Jenni76,

We're sorry to hear that hasn't resolved the issue.

As you've already tried resetting your network settings and disabling RCS Chats without success, we'd recommend contacting our Customer Service team via Live Chat and asking them to arrange a replacement SIM card. This will help determine whether the issue is related to your current SIM.

You can contact them here: https://www.idmobile.co.uk/live-chat

We hope this gets everything working again as soon as possible.

Regards,

Gemma M

The iD Mobile Social Media Team