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Question

problem with text messages

  • July 22, 2026
  • 2 replies
  • 4 views

I am not receiving any text messages since my old number was transfered to my ID mobile phone.

2 replies

  • Active Contributor
  • July 22, 2026

Hi ​@Jenni76,

 

I'm sorry to hear you're experiencing this issue.

To make sure we provide the correct troubleshooting steps, could you please let us know the make and model of your phone?

Once we have this information, we'll guide you through the appropriate steps to resolve the issue.

 

Thanks,

Tashnieka


  • Author
  • New Contributor
  • July 22, 2026

Hi my phone is a Samsung galaxy s26