Problems buying a new sim card

Forum|Forum|3 months ago
June 1, 2026
4 replies
36 views

Hello

I am trying to purchase a sim card when I select the type I need message appears (500 internal server error) this happens on my laptop (windows 10), android mobile phone , android tablet any suggestions on how to fix this issue

Reards

Chris

Best answer by Owethu M

Hi @Chris Hayes,

We're sorry to hear that you're experiencing a 500 Internal Server Error when trying to purchase a SIM card.

As the issue is occurring across multiple devices, including your Windows laptop, Android phone, and Android tablet, this may indicate a website or account-related issue rather than a problem with your devices.

We would recommend contacting our Sales Team, who will be able to assist further and discuss alternative ways to place the order.

You can contact the Sales Team via Live Chat or by calling 0800 049 0250.

Owethu

Owethu MAnswer

iD Mobile Employee

Hi @Chris Hayes,

We're sorry to hear that you're experiencing a 500 Internal Server Error when trying to purchase a SIM card.

As the issue is occurring across multiple devices, including your Windows laptop, Android phone, and Android tablet, this may indicate a website or account-related issue rather than a problem with your devices.

We would recommend contacting our Sales Team, who will be able to assist further and discuss alternative ways to place the order.

You can contact the Sales Team via Live Chat or by calling 0800 049 0250.

Owethu

C

Chris HayesAuthor

Active Contributor

Thank you, The service was back in service yesterday.

Regards

Chris Hayes

Gemma M

iD Mobile Employee

Hi @Chris Hayes,

Thanks for letting us know, if there is anything else that you would like assistance with, please do not hesitate to get in touch. We’re happy to help!

Regards,

Gemma M

The iD Mobile Social Media Team

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