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Question

Problems buying a new sim card

  • June 1, 2026
  • 1 reply
  • 7 views
C
Active Contributor

Hello

I am trying to purchase a sim card when I select the type I need message appears (500 internal server error)  this happens on my laptop (windows 10), android  mobile phone , android tablet any suggestions on how to fix this issue

Reards

Chris

 

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • June 3, 2026

    Hi ​@Chris Hayes, 

     

    We're sorry to hear that you're experiencing a 500 Internal Server Error when trying to purchase a SIM card.

     

    As the issue is occurring across multiple devices, including your Windows laptop, Android phone, and Android tablet, this may indicate a website or account-related issue rather than a problem with your devices.

     

    We would recommend contacting our Sales Team, who will be able to assist further and discuss alternative ways to place the order.

     

    You can contact the Sales Team via Live Chat or by calling 0800 049 0250.

    Owethu

     

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