problems with handset

Hi ​@Mattjdr.

Thank you for your post.  I’m sorry to hear you’ve had problems with your handset since the day you got it. That’s not the experience we want for you, and we’d like to look into it.

To help, please contact us directly so we can review your account and talk through the issue and your options:

• Live chat: https://www.idmobile.co.uk/live-chat
• Social media: message us on Facebook or Instagram

It would help to have the make and model of your phone and a short description of the fault ready so that we can offer device via this channel as well

For your security, please don’t share personal or account details in this thread.

Thanks,

Marquerita

The iD Mobile Team