New Contributor

problems with phone calls

3 replies
30 views

I don't appear to be able to call anyone, it says they are engaged at all times. Anyone phoning me is also having the same problem. I can only make calls via WhatsApp

M

Marquerita T

iD Mobile Employee

Hi @RuthG.

Thank you for your post.

I am sorry to hear you're having trouble with calls. To help me look into this, could you let me know the make and model of your device?

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

RuthGAuthor

New Contributor

Samsung S24

Gemma M

iD Mobile Employee

Hi @RuthG,

I'm sorry to hear you're having issues making and receiving calls.

If you're using a Samsung device, could you please try the following:

Restart the phone.
Turn Airplane Mode on for 30 seconds, then turn it back off.
Check that Call Forwarding is disabled.
Ensure Network Selection is set to Automatic:
- Settings > Connections > Mobile Networks > Network Operators > Select Automatically
Check that the SIM is being detected by the device.
Make sure Do Not Disturb is turned off.

Reset Network Settings

Go to Settings.
Tap General Management.
Select Reset.
Tap Reset Mobile Network Settings or Reset Network Settings.
Restart the phone.

If possible, please also try:

Testing the SIM in another handset.
Testing another SIM in your Samsung phone.

This will help determine whether the issue is with the SIM or the handset.

If calls are still failing after trying the above steps, please contact our Customer Service Team via Live Chat so they can investigate further and raise a technical ticket if needed: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.