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Question

proof of purchse of device for insurance

  • July 13, 2026
  • 1 reply
  • 5 views
J
Community Member

I recently smashed the screen of my iPhone 13. 
I cannot remember the log in password for my Apple ID or the password for my recovery emails. 
 

My iPhone 13 still powers on, but the screen is unresponsive. 
 

I need my serial number to get coverage details for my Applecare plus. 
 

how can I get a copy of this?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 13, 2026

    Hi ​@Jphungpunk,

     

    We're sorry to hear about your damaged iPhone.

     

    We can provide proof of purchase, proof of usage, and the IMEI number for your device if required. However, we're unable to provide the serial number.

     

    The serial number can usually be found on the original device box. If you no longer have the box, you may also be able to find it through your Apple account or on any previous purchase documentation from Apple.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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