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Community Member
Kell4lifex
Community Member
August 12, 2026
Question

Puk code needed, help line shut

Can anyone advise if speaking to an agent is the only way that I can unlock my sim? I need a PUK code and the customer agents are only open until 8pm 🤦🏼‍♀️

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
August 13, 2026

Hi ​@Kell4lifex 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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