Community Member

puk switchover

I have a puk code to transfer my number over but when I get to the calendar to select date for switchover it doesn’t allow me to select a date

iD Mobile Employee

Hi @Alessandra69,

I am so sorry to hear of the issues that you are facing regarding your number transfer request.

One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information.

I've also sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks.

Regards,

Gemma M

The iD Mobile Social Media Team

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