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purchase new handset

  • October 25, 2025
  • 1 reply
  • 16 views

Hi I currently have a great commonly plan with you, unlimited. Unlimited and unlimited - I would like to purchase a new handset though but can’t seem to figure out if this is something that I can do - can you advise me ? 

Best answer by WelshPaul

How long have you been with iD Mobile? If you have a SIM-only plan and it’s been at least six months then you should be eligible for an upgrade to a handset plan. 
 

The iD Mobile sales team can be contacted by phone at 020 7139 1397, available between 9:00 AM and 6:00 PM, Monday to Friday. Give them a call!

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WelshPaul
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  • October 25, 2025

How long have you been with iD Mobile? If you have a SIM-only plan and it’s been at least six months then you should be eligible for an upgrade to a handset plan. 
 

The iD Mobile sales team can be contacted by phone at 020 7139 1397, available between 9:00 AM and 6:00 PM, Monday to Friday. Give them a call!