Skip to main content
Question

Put Replacement Sim In Phone Before Or After Activating?


  • Active Contributor
  • 8 replies

I am following the instructions to activate a replacement sim.

The activation is in progress and I am supposed to receive a text once it’s complete. Will that come on my new sim or old, in other words should I put the new sim in the phone now or wait for the text?

2 replies

  • Author
  • Active Contributor
  • 8 replies
  • June 9, 2025

I decided to put the new sim in and got the text to say that it was now active.

However I still have the same problem, sim settings say “unknown number” and I can’t dial out or receive calls. Suspect the problem wasn’t the sim after all.

But as far as this question, I don’t think it matters if you swap the sim before or after the activation request. Would be nice if the instructions were clearer though.


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4348 replies
  • June 9, 2025

Hey there ​@debnet, sorry to hear that. What phone do you have please?

 

Thanks,

Tyler