About my current 24-month contract, which I believe is due to finish this month. I would like to confirm how many payments I have remaining, as I am a bit unsure.
Additionally, I would like to know what will happen after my contract ends. Will I continue on the same plan with 100GB of data per month, and will I be charged the same amount as I am currently paying? Or will there be any changes to the charges once the contract has finished?
I would appreciate it if you could clarify this for me.
+4Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
-Anneline
My 24 month contract is due to end in about 8 weeks. I would like to switch to a 12 month sim only contract. How do I do that please?
+12Hi
Thanks for getting in touch.
As you're looking to move from your current 24-month plan to a 12-month SIM Only plan, you'll need to wait until you're within 24 days of your contract end date before you can upgrade.
Once you're eligible, simply get in touch with our Sales team, who'll be happy to discuss the available SIM Only options and help you complete the upgrade.
You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat
Regards,
Gemma M
The iD Mobile Social Media Team
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