reactive sim after factory reset

1 reply
11 views

My son's phone crashed and forced a factory reset which I have done. How do I reactivate the ID mobile network? I can't access his plan via the app.

Gemma M

iD Mobile Employee

Hi @Kate BB,

I’m sorry to hear your son’s phone crashed and needed to be factory reset.

If he uses a physical SIM, the SIM itself won’t have been deactivated by the factory reset. Simply make sure the SIM is inserted correctly, restart the phone and allow it a few minutes to reconnect to the iD Mobile network.

If he was using an eSIM, the factory reset may have removed it from the handset. In this case, please contact our Live Chat team so they can complete the necessary security checks and assist with issuing a replacement eSIM: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.