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Community Member
Junaamin
Community Member
April 29, 2026

recovery mobile number

Hello I need to recover my phone number as I’ve lost my old phone when I was travelling and need to be able to regain access to it as I can’t access my mobile banking apps which makes me unable to pay off my monthly phone bill.

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    April 29, 2026

    Hi ​@Junaamin,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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