refund overdue for upfront fee

1 reply
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I upgraded phone and paid upfront but there was issues with colour I had chosen eventually I changed to different colour and it was less than the original. I since received the new phone and have not received the difference 18days later

Zubeida H

iD Mobile Employee

Hi there @Spiwe

We do apologize for the inconvenience this may have caused you. I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks.

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