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Question

Replace the eSIM while outside the UK

  • August 8, 2026
  • 1 reply
  • 5 views

I'm outside UK, how could I replace the eSIM? As I have tried and followed the steps till it asked if I want a new eSIM on confirmation a popup error message saying "Something went wrong..."

1 reply

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  • iD Mobile Employee
  • August 8, 2026

Hi ​@Abenar,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.