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Community Member
August 8, 2026
Question

Replace the eSIM while outside the UK

  • August 8, 2026
  • 1 reply
  • 11 views

I'm outside UK, how could I replace the eSIM? As I have tried and followed the steps till it asked if I want a new eSIM on confirmation a popup error message saying "Something went wrong..."

    1 reply

    iD Mobile Employee
    August 8, 2026

    Hi ​@Abenar,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.