Replacement E SIM

6 replies
214 views

Hi, I have recently purchased a new phone and need to transfer my plan over so I am going to request a replacement SIM but will this keep my number?

MZoneAnswer

Platinum  Contributor

Yes a swim swap will retain your iD number.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

MZoneAnswer

Platinum  Contributor

Yes a swim swap will retain your iD number.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Owethu M

iD Mobile Employee

Hi @JoSo,

Thank you for reaching out. That is correct you will retain the same number.

Owethu

A

Amber95

New Contributor

My phone is intermittently loosing signal and wont work and I think its a fault on the sim , can you send me an e sim please?

Hosai W

iD Mobile Employee

Hi @Amber95,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

O

Omando

New Contributor

I bought a new phone

Trying to set an e sim

Apparently my old sim disabled

I can not get text message eith pin number

How can i get a new esim for tge same numbet

Z

Zandile M

iD Mobile Employee

Hi @Omando

Thank you for getting in touch with us.

If your old SIM has been deactivated and you are unable to receive the verification text message containing the PIN, we will need to verify your account through an alternative method before we can arrange a replacement eSIM for your existing number.

Please contact us via private message via our socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

Thank yu,

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.