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Community Member
May 5, 2026
Solved

Replacement E SIM

  • May 5, 2026
  • 6 replies
  • 187 views

Hi, I have recently purchased a new phone and need to transfer my plan over so I am going to request a replacement SIM but will this keep my number? 

    Best answer by MZone

    Yes a swim swap will retain your iD number. 

    6 replies

    MZone
    Platinum 
Contributor
    MZoneAnswer
    Platinum 
Contributor
    May 5, 2026

    Yes a swim swap will retain your iD number. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 5, 2026

    Hi ​@JoSo

    Thank you for reaching out. That is correct you will retain the same number. 


    Owethu

    New Contributor
    May 17, 2026

    My phone is intermittently loosing signal and wont work and I think its a fault on the sim , can you send me an e sim please?

     

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 18, 2026

    Hi ​@Amber95,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 1, 2026

    I bought a new phone 

    Trying  to set an e sim

    Apparently my old sim disabled 

    I can not get text message eith pin number 

    How can i get a new esim for tge same numbet 

    iD Mobile Employee
    June 2, 2026

    Hi ​@Omando 

    Thank you for getting in touch with us.

     

    If your old SIM has been deactivated and you are unable to receive the verification text message containing the PIN, we will need to verify your account through an alternative method before we can arrange a replacement eSIM for your existing number.

    Please contact us via private message via our socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank yu,

     

    Zandile m 

    The iD Mobile Team 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.