Hi ​@JoSo, 

Thank you for reaching out. That is correct you will retain the same number. 

Owethu

My phone is intermittently loosing signal and wont work and I think its a fault on the sim , can you send me an e sim please?

Hi ​@Amber95,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

I bought a new phone 

Trying  to set an e sim

Apparently my old sim disabled 

I can not get text message eith pin number 

How can i get a new esim for tge same numbet 

Hi ​@Omando 

Thank you for getting in touch with us.

If your old SIM has been deactivated and you are unable to receive the verification text message containing the PIN, we will need to verify your account through an alternative method before we can arrange a replacement eSIM for your existing number.

Please contact us via private message via our socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

Thank yu,

Zandile m 

The iD Mobile Team