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Question

Replacement e sim please i dont have acces to my messages for verification code pls send to my email adress

  • July 15, 2026
  • 1 reply
  • 7 views

Hi i would like to get sent a email of a  qr code for my replacement esim because its been asking me for a verification code on number but i dont have acces to my sim right now so please send me a renewed qr code since the first ones expired 

 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 16, 2026

Hi ​@Joyce M,

 

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
 
Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team