Replacement eSIM

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My phone broke and had to have a new motherboard so everything was wiped. I have requested a replacement eSIM numerous times over the last 3 days. It always says that it has been emailed to me but I haven't received it. I've checked spam and checked it's the right address. I've had other emails from ID Mobile so I know it's not an email issue. I really need to my calls and messages working again. How can I get a new eSIM???

Gemma M

iD Mobile Employee

Hi @Fran1,

I’m sorry to hear that you still haven’t received your replacement eSIM despite requesting it several times.

As the replacement eSIM emails aren’t reaching you, please contact our Live Chat team so they can check the eSIM request and assist with getting a replacement issued correctly: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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