replacement esim but cant access old mobile

Hi ​@Ianworkman ,

Thank you for getting in touch. I’m sorry to hear about the trouble you’re having, I understand how difficult this must be without access to your old phone.

If you’re unable to receive the SMS needed to download a replacement eSIM, we’ll need to complete account verification first so we can assist you securely. Once verified, we can arrange an alternative solution, such as issuing a replacement SIM or eSIM.

Please let us know, and we’ll guide you through the verification process and next steps to get you reconnected as quickly as possible.
 

Lamiya

have a new phone - can’t find old one . I can’t receive a text to be able to download replacement eSIM and no other options provided ​​​​​​

Hi ​@Traki.

Thank you for your post. I’m sorry for the frustration and for any misunderstanding.

To help resolve this, please contact us directly via Live Chat so we can assist you properly and get this sorted for you.

In this situation, we can generate a new eSIM for you. However, as you’re unable to receive the verification code, we’ll need to complete an identity check. This will require you to upload a clear photo of yourself holding a valid form of ID (passport or driving licence).

You can reach us here: https://www.idmobile.co.uk/live-chat.

Once we have this completed, we’ll be able to get your eSIM set up for you.

Thanks,

Marquerita

The iD Mobile Team