I have a new phone - can’t find old one . I can’t receive a text to be able to download replacement eSIM and no other options provided

Hi @Ianworkman,Thank you for getting in touch. I’m sorry to hear about the trouble you’re having,I understand how difficult this must be without access to your old phone.If you’re unable to receive the SMS needed to download a replacement eSIM, we’ll need to complete account verification first so we can assist you securely. Once verified, we can arrange an alternative solution, such as issuing a replacement SIM or eSIM.Please let us know, and we’ll guide you through the verification process and next steps to get you reconnected as quickly as possible.Lamiya

replacement esim but cant access old mobile

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