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Question

replacement esim but cant access old mobile

  • December 25, 2025
  • 1 reply
  • 18 views
I
New Contributor

I have a new phone - can’t find old one . I can’t receive a text to be able to download replacement eSIM and no other options provided 

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • December 26, 2025

    Hi ​@Ianworkman ,

     

    Thank you for getting in touch. I’m sorry to hear about the trouble you’re having, I understand how difficult this must be without access to your old phone.

    If you’re unable to receive the SMS needed to download a replacement eSIM, we’ll need to complete account verification first so we can assist you securely. Once verified, we can arrange an alternative solution, such as issuing a replacement SIM or eSIM.

    Please let us know, and we’ll guide you through the verification process and next steps to get you reconnected as quickly as possible.
     

    Lamiya

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