Skip to main content
Question

Replacement esim without getting code

  • May 20, 2026
  • 1 reply
  • 2 views
T
Community Member

My mobile phone is not working and I want to install esim to my other phone. They are sending text to my mobile which is not working. Unable to receive text and unable to find any contact details of the customer service. They have this AI on training, wasting my time. Shockingly disgusting service 

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Gemma M
    • iD Mobile Employee
    • May 20, 2026

    Hi ​@tirmezi,

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement