Skip to main content
Community Member
May 3, 2025
Solved

replacement sim is not working

  • May 3, 2025
  • 15 replies
  • 873 views

I went to get my replacement sim at Currys yesterday until now it is still not working.I activated the sim already.

I don't know if I missed anything 

Please help 🙏

    Best answer by Decembersangel72

    Hi ​@Steph13 

    How long have you been with iD Mobile?

    What phone do you have?

    What problems were you having, to need a replacement SIM?


    It may be worth contacting an agent on Live Chat:-
    https://www.idmobile.co.uk/live-chat

    Once you have opened a Chat, type ‘talk to a person’ in the dialogue box so that you don’t go round in circles with the inane chatbot questions.
    Also, make sure you have time put aside to do this as the agents connect to several chats at any one time and so you may have to wait for the chat to connect and also when getting replies.

    Good luck x


     

    15 replies

    Active Contributor
    October 3, 2025

    Good news ​@Lucy89 👏 , hopefully they can sort me out too. 

    New Contributor
    January 4, 2026

    I have received my replacement physical sim. Unable to activate for technical reason. 
    i need live chat access please 

    New Contributor
    January 4, 2026

    I need to contact with live chat pl

    New Contributor
    February 2, 2026

    In summary: try the other SIM card slot in the tray. I had trouble with a SIM not working. Tested in another phone and it worked. If your sim tray has two slots, try putting it in the other slot. Worked for me. After five days of struggle! Ps I’m on OnePlus Nord which ID Mobile says isn’t compatible. But it does work. 

    iD Mobile Employee
    February 2, 2026

    Hi ​@Afrin. I am sorry for the issues you faced with your sim activation. I hope you have gotten it sorted, if not, please reach out to our live chat team via https://www.idmobile.co.uk/live-chat  they would be happy to assist you with getting your sim activated.

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.