Report bereavement but phone number not known

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I’d like to notify ID mobile of a bereavement. I have the account holders name, and account number but don’t know the mobile number which means I can’t use the published routes.

how can I proceed?

Lamiya C

iD Mobile Employee

Hi @Kenwthall ,

Thank you for getting in touch, and please accept our condolences for your loss.

If you don’t have the mobile number, you can still notify us of a bereavement using the account holder’s full name and account number. Please send these details, along with a copy of the death certificate if possible, to our dedicated email: socialqueries@idmobile.co.uk

Once we receive this, we can arrange to disconnect the account and remove any charges, and we’ll guide you through any next steps if needed.

If you need assistance sending this information or have any questions, please reply to this email and we’ll support you.

Lamiya

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