Skip to main content
New Contributor
Bluedoorframe123
New Contributor
April 11, 2026
Question

request for new esim code please

  • April 11, 2026
  • 5 replies
  • 58 views

Hello, please can you send me a new esim qr code?

 

I just upgraded my phone through ID mobile and I think I selected a physical SIM. The phone arrived but there's no SIM card. 

 

I'm happy to use an esim, so please can you send a new QR code?

    5 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 11, 2026

    Hi ​@Bluedoorframe123 

     

    Thank you for getting in touch with us.

     

    I’m sorry for the confusion with your order. If no physical SIM was included and you’d prefer to use an eSIM, we can definitely help with that.

     

    Please send us a private message so that we can assist you with eSIM.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Bluedoorframe123Author
    New Contributor
    April 11, 2026

    Hi Zandile,

     

    I clicked on your profile and it says I'm not able to send you a private message. What should I do?

     

    It's not a straight forward support process having to post a question to a public forum like this. 

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    April 11, 2026

    Hi ​@Bluedoorframe123 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m,

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Demiflowers
    New Contributor
    June 7, 2026

    Can you send me a new QR code please as my timer out for my e sim 

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    June 8, 2026

    Hi ​@Demiflowers 

     

    Please contact our live chat team at https://www.idmobile.co.uk/live-chat who will be happy to help arrange a replacement SIM card for you.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement