Question

request for new esim code please

Hello, please can you send me a new esim qr code?

I just upgraded my phone through ID mobile and I think I selected a physical SIM. The phone arrived but there's no SIM card.

I'm happy to use an esim, so please can you send a new QR code?

+8

Hi @Bluedoorframe123

Thank you for getting in touch with us.

I’m sorry for the confusion with your order. If no physical SIM was included and you’d prefer to use an eSIM, we can definitely help with that.

Please send us a private message so that we can assist you with eSIM.

Thank you,

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Hi Zandile,

I clicked on your profile and it says I'm not able to send you a private message. What should I do?

It's not a straight forward support process having to post a question to a public forum like this.

+8

Hi @Bluedoorframe123

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m,

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

3 replies