request new esim

Forum|Forum|1 year ago
July 21, 2025
14 replies
397 views

i have had a problem for over a month now requesting a mew esim i want tbis problem fixed now or itll end in a law suit

Best answer by Tyler C

Hey there @butlans, sorry to hear that. You can also request a physical SIM card.

Would you like us to PM you and send you an eSIM, or would you like to try a physical SIM card?

Thank you,

Tyler

Show previous replies

Siân W

iD Mobile Employee

OK, sorry to hear this @butlans you can pick up a new SIM in any Currys store instead if yu like?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

DominikaZ

Active Contributor

Is this your solution to the issue? Go and pick up a new SIM from the store? If I wanted to have a physical SIM card, I would have gone to Currys a long time ago, but it seems like it is quite a common problem that you are unable to fix for some customers; I am forced to do so.

D

DominikaZ

Active Contributor

OK, sorry to hear this @butlans you can pick up a new SIM in any Currys store instead if yu like?

If my text messages stop working, would you tell me to go to the post office and send a letter? :D

Siân W

iD Mobile Employee

I understand your frustration @butlans , it was just a suggestion.

The quickest fix would be to speak with our live chat team to see why the email isn’t coming through to you - https://www.idmobile.co.uk/live-chat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.