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Mehr6681
Community Member
Oct 27, 2026 8:34 AM UTC

request new esim, no access to number

Hi there,

I changed my phone and my eSIM doesn’t work on new iPhone, I tried to get another eSIM to activate, it sends a code to my number that I don’t have access to that number, could you please send a new eSIM to my email to download on my new iPhone please

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Oct 28, 2026 3:59 PM UTC

    Hi ​@Mehr6681, 

     

    Thank you for reaching out, and I'm sorry to hear that you're having difficulty transferring your eSIM to your new iPhone. I understand how frustrating this must be, especially as you no longer have access to your number to receive the verification code.

     

    Please contact us via Live Chat so our team can complete the necessary security checks using an alternative verification process and assist you with requesting a replacement eSIM.

     

    https://www.idmobile.co.uk/live-chat

     

    Once your identity has been verified, the team will be able to check your account and help arrange for a new eSIM to be sent to your registered email address.

     

    We apologise for the inconvenience and appreciate your patience while we help you get your service working on your new iPhone.

     

    Owethu

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