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Question

request new sim

  • April 7, 2026
  • 1 reply
  • 2 views
N
New Contributor

How do I request a new sim? I have been out of the country and on returning to uk have realised I have lost my id mobile sim. I still want it to connected to my current number which I haven’t cancelled

how do I request  this ? 

 

Thank you 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 7, 2026

    Hi ​@nat2022springer,

     

    I am so sorry to hear that you lost your SIM card, however as this is a public platform, we will not be able to assist you from here. 

     

    You can either go to any Currys store to request a replacement SIM, or contact our customer service via live chat by clicking here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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