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Jemmini_K
Community Member
Oct 22, 2026 2:27 PM UTC

requested an esim for my new iphone 18 pro max but the email never came through

Created a QR code through email for esim but never got an email for my new iphone 18 pro max

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Oct 25, 2026 3:39 PM UTC

Hi ​@Jemmini_K,

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the esim issues.

Please do check your SPAM and junk emails as this is where the esims are sent.

-Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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