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requesting about phone

  • August 7, 2026
  • 1 reply
  • 5 views

I just want to discuss that why I’m not eligible for buying an iphone17 pro max there is only 15-16 option is available for me but when I use any other 3rd party applications like mobile.co.uk then I’m getting iPhone 17promax from id I’m getting and from ither providers as well I want to buy an iPhone 17 pro max on contract but if ID is not giving opportunity to their customers directly then I should move from ID to any other provider 

1 reply

Decembersangel72
Gold Contributor
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Hi ​@Safifx 

Your best option is to contact an advisor via Live Chat  (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-


or email socialqueries@idmobile.co.uk.


The offer may not be available to you via the iD Mobile website for many reasons compared to a website that has just ‘general’ information about you but it is worth discussing your options with the Live Chat agent as they may be able to offer it to you.

 

Good luck x