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Community Member
August 7, 2026
Question

requesting about phone iphone17 pro max

  • August 7, 2026
  • 1 reply
  • 10 views

I just want to discuss that why I’m not eligible for buying an iphone17 pro max there is only 15-16 option is available for me but when I use any other 3rd party applications like mobile.co.uk then I’m getting iPhone 17promax from id I’m getting and from ither providers as well I want to buy an iPhone 17 pro max on contract but if ID is not giving opportunity to their customers directly then I should move from ID to any other provider 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 9, 2026

    Hi ​@Safifx

     

    Thank you for reaching out, and I'm sorry to hear about the frustration this has caused.

     

    I understand that you'd like to take out an iPhone 17 Pro Max directly with iD Mobile, particularly as you're able to see this option when purchasing through a third-party comparison website.

     

    The handset and upgrade options available can vary depending on your individual account eligibility, so we aren't able to manually add a handset option that isn't currently being offered to you.

     

    We'd recommend contacting our Sales Team via Live Chat or by calling 0800 049 0250. They'll be able to review your account and check what iPhone 17 Pro Max options, if any, are available to you, as well as discuss any alternative options.

     

    We appreciate that this may not be the outcome you were hoping for, and we're sorry for any disappointment caused.

     

    Owethu