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Community Member
Kjaa
Community Member
Nov 8, 2026 11:49 AM UTC

require an esim replacemnt or QR Code

Tried doing it through the app and its not sent me an email and ive waited over 12 hours.

    1 reply

    Kwanele Z
    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    Nov 8, 2026 2:55 PM UTC

    Hi ​@Kjaa,

     

    Thank you for your message. I am so sorry for the inconvenience caused. I understand how frustrating it must be to have requested a replacement eSIM and not received the email after waiting more than 12 hours.

     

    As the eSIM email has not been received, please contact our customer service team via https://www.idmobile.co.uk/live-chat or email socialqueries@idmobile.co.uk with a description of the issue. Our team will be able to investigate why the replacement eSIM or QR code has not been sent and assist you further.

     

    Once again, I apologise for the inconvenience caused and appreciate your patience and understanding

     

    Thanks,

     

    Kwanele Z

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