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NickDxn
Community Member
Jul 16, 2026 12:46 PM UTC
Solved

retaining phone number

Hi - included a PAC as part of my purchase to retain my phone number. Is it possible to confirm that this is in hand - none of the communication since references it? Thanks Nick

Anneline M
Anneline MAnswer
iD Mobile Employee
Jul 16, 2026 6:33 PM UTC

Hi ​@NickDxn, 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline

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1 reply

Anneline M
iD Mobile Employee
Anneline MAnswer
iD Mobile Employee
Jul 16, 2026 6:33 PM UTC

Hi ​@NickDxn, 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline

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