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Community Member
Leadbetter
Community Member
September 24, 2026
Question

revert to old physical sim

I want to revert back to my physical sim which is already in my phone

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 24, 2026

    Hi ​@Leadbetter,

     

    Once a replacement SIM or eSIM has been activated on your account, your previous physical SIM is deactivated and unfortunately cannot be reactivated.

     

    If you’d like to switch back to a physical SIM, you can collect a new replacement SIM free of charge from your nearest Currys store.

     

    Alternatively, you can contact our Live Chat team and they can arrange for a replacement physical SIM to be sent to you: https://www.idmobile.co.uk/live-chat

     

    Once you receive the new SIM, it can be activated on your existing account so you can continue using your current number and plan.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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