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Community Member
Hridzi108
Community Member
April 23, 2026
Question

Safesearch is locked how to turn it off

My adult content filter is off but SafeSearch is still locked. Please remove the restriction and confirm age verification on my number.”

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    April 24, 2026

    Hi ​@Hridzi108.

     

    Thank you for your post.

     

    To look into this properly and check your account settings, we’ll need to access your account securely. Please contact us directly so we can review and assist you further.

     

    You can reach us via live chat here: https://www.idmobile.co.uk/live-chat.

     

    Once we’re connected, we’ll be able to check the restriction and confirm the status of your settings for you.

     

     

    Thanks,

    Marquerita

    The iD Mobile Team

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