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Same provider, new contract, transferring number to new phone

  • June 14, 2026
  • 1 reply
  • 8 views
M
Community Member
  • MG22
  • Community Member

I have a new phone on a new monthly contract with ID & want to transfer my number from my old sim only contract with ID.  How do I do this?  All info refers to using a PAC to transfer from a different provider.

Best answer by Gemma M

Hi ​@MG22,

 

Unfortunately, iD Mobile doesn't support internal number transfers between two separate iD Mobile accounts or plans. This means it's not possible to move your number from your existing SIM-only plan to a newly purchased iD Mobile contract.

 

The only way to keep your existing iD Mobile number is to upgrade on that specific plan. Alternatively, number transfers are only supported when moving between different network providers using a PAC.

 

As you've already taken out a new contract, we'd recommend getting in touch with our Customer Service team via Live Chat. They can discuss cancelling the new plan if appropriate and then transfer you to our Sales team, who can help you complete the upgrade correctly while keeping your existing number.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

      1 reply

      Gemma M
      iD Mobile Employee
      Forum|alt.badge.img+11
      • Gemma M
      • iD Mobile Employee
      • Answer
      • June 14, 2026

      Hi ​@MG22,

       

      Unfortunately, iD Mobile doesn't support internal number transfers between two separate iD Mobile accounts or plans. This means it's not possible to move your number from your existing SIM-only plan to a newly purchased iD Mobile contract.

       

      The only way to keep your existing iD Mobile number is to upgrade on that specific plan. Alternatively, number transfers are only supported when moving between different network providers using a PAC.

       

      As you've already taken out a new contract, we'd recommend getting in touch with our Customer Service team via Live Chat. They can discuss cancelling the new plan if appropriate and then transfer you to our Sales team, who can help you complete the upgrade correctly while keeping your existing number.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

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