Community Member

samsung galaxy speaker issue

1 reply
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It plays music fine but in phone calls people say I sounds low and it the same for voice notes sometimes it's ok but sometimes it isn't I'm worried I'm stuck paying for a faulty phone

Gemma M

iD Mobile Employee

Hi @jeskatp,

I'm sorry to hear you're experiencing this issue and understand why you'd be concerned.

As the problem appears to be affecting calls and voice notes, we'd recommend contacting Samsung directly or visiting your local Currys store so the device can be assessed. They'll be able to check whether there's a fault with the microphone or handset and advise whether it's covered under the manufacturer's warranty.

Regards,

Gemma M
The iD Mobile Social Media Team

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