Community Member

screen keeps going black

1 reply
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Hi i have a Samsung flip 4 refurb I am just coming up for a year in a 2 year contract. My phone screen keeps going black but is still on as it still rings and gets notification. It also blacks out when on you tube. My question is if I take it back to cutty like ive been told to will I have to pay for the repair

FaultyPhone

iD Mobile Employee

Hi @Ang89

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the handset issues you are facing.

We cannot confirm this however you will need to get this taken into store to get accessed and they will then confirm what needs to be done in store.

Thanks,
Hosai

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