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Community Member
September 21, 2026
Question

second sim not sending code

  • September 21, 2026
  • 1 reply
  • 8 views

Hello. I’ve put a SIM card in my wife’s phone and it’s not sending over an activation code. Any idea why??

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 22, 2026

    Hi ​@jjzfim,

     

    I am so sorry to hear of the issues that you are experiencing with activating your SIM card, however as this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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