Sending a message to a number that doesn't work

1 reply
10 views

I bought a new phone. During the transfer the eSim was transferred. Trying to report this gets a code sent to the number that doesn’t work. I need to talk to a person to resolve this.

M

Marquerita T

iD Mobile Employee

Hi @MRRMTaylor .

Thanks for letting us know. I am sorry for the trouble you're having getting this sorted.

Just to clarify the situation - when you got your new phone, did you transfer your existing eSIM (from your old phone) across to the new one, rather than activating a new SIM/contract on the new device?

I want to make sure I understand exactly what's happened before we look into next steps.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.