Skip to main content
Community Member
June 26, 2026
Question

Server Unreachable and cannot make or receive calls

  • June 26, 2026
  • 1 reply
  • 15 views

I have a new Redmi Note phone which only uses 4G 3G or 2G It does not have Volte function.  Recently I have been having problems making calls with ‘Server Unreachable ‘ message. Also not receiving calls . I have followed advice for ‘setting’ abd rebooted the phone.  Still no good.  I have a VPN installed.  Could that affect service  Advice please

 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 28, 2026

    Hi ​@TonyGG,

     

    We're sorry to hear about the issues you've been experiencing with your calls.
      
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker 
     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.