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Question

Server Unreachable and cannot make or receive calls

  • June 26, 2026
  • 1 reply
  • 10 views

I have a new Redmi Note phone which only uses 4G 3G or 2G It does not have Volte function.  Recently I have been having problems making calls with ‘Server Unreachable ‘ message. Also not receiving calls . I have followed advice for ‘setting’ abd rebooted the phone.  Still no good.  I have a VPN installed.  Could that affect service  Advice please

 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 28, 2026

Hi ​@TonyGG,

 

We're sorry to hear about the issues you've been experiencing with your calls.
  
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker 
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
 
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team