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Community Member
KEH321
Community Member
Sep 30, 2026 6:03 PM UTC
Question

set up new phone

I have bought a new phone, but it is saying I need permission / QR code from ID to set it up 

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Oct 2, 2026 7:55 PM UTC

    Hi ​@KEH321.

     

    Thank you for sharing and congratulations on your new phone.

    Could you please let us know whether you have arranged or ordered an eSIM for it? A QR code is needed to set up an eSIM on a new device, so this will help us point you in the right direction.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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