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SIM.J68
Community Member
Dec 22, 2025 4:37 PM UTC
Solved

Setting up a new iPhone 16 Plus...can't make calls or receive messages?

I’ve just set up a new iPhone 16 Plus on an iD monthly contract & transferred all my data from my old iPhone quite easily following the instructions. However, for some reason I can’t make calls, verify bank cards for Apple wallet or receive messages. 

 

Any suggestions to resole this would be appreciated.

 

Many thanks,

Si

    andewhite
    andewhiteAnswer
    Platinum 
Contributor
    Dec 23, 2025 8:46 AM UTC

    Make sure the phone number in the iOS Phone app is correct, ​@SIM.J68. 

    Check Settings > Apps > Phone > My Number.

    Forum member (non-iD).
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    andewhite
    Platinum 
Contributor
    andewhiteAnswer
    Platinum 
Contributor
    Dec 23, 2025 8:46 AM UTC

    Make sure the phone number in the iOS Phone app is correct, ​@SIM.J68. 

    Check Settings > Apps > Phone > My Number.

    Forum member (non-iD).

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