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Setting up a new iPhone 16 Plus...can't make calls or receive messages?

  • December 22, 2025
  • 1 reply
  • 52 views
S
Community Member

I’ve just set up a new iPhone 16 Plus on an iD monthly contract & transferred all my data from my old iPhone quite easily following the instructions. However, for some reason I can’t make calls, verify bank cards for Apple wallet or receive messages. 

 

Any suggestions to resole this would be appreciated.

 

Many thanks,

Si

Best answer by andewhite

Make sure the phone number in the iOS Phone app is correct, ​@SIM.J68. 

Check Settings > Apps > Phone > My Number.

    1 reply

    andewhite
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    • andewhite
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    • Answer
    • December 23, 2025

    Make sure the phone number in the iOS Phone app is correct, ​@SIM.J68. 

    Check Settings > Apps > Phone > My Number.

    Forum member (non-iD).

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