Hi ​@Helenkt,

I’m sorry you’re having difficulty setting up the eSIM.

Could you please confirm whether your daughter’s existing number and the new eSIM are both with iD Mobile? If they are, the number transfer will not work because iD Mobile cannot transfer a number internally between two iD Mobile accounts.

If her current number is with another network, please check that the PAC is correct and has been entered exactly as provided by her current provider. Once we know which network her existing number is with, we can advise you on the correct next steps.

Regards,

Tashnieka

The iD Mobile Team

Her existing number is with Vodafone,

we have just done this today so wondering if we need to wait a few days?

I have tried to set up the eSIM using her phone and it was asking about primary and secondary when setting up?! 

Hi ​@Helenkt.

Thank you for the update. 

To ensure that the number transfer has processed correctly, please contact us directly via one of the following channels;

Live Chat: https://www.idmobile.co.uk/live-chat
Social media (Facebook or Instagram)
Email: socialqueries@idmobile.co.uk

Regarding the sim options, you can choose which position you want your iD Mobile sim to be in.

Thanks,

Marquerita

The iD mobile Team