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signal issue chessington

Forum|Forum|4 months ago
October 9, 2025
3 replies
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Danni_541
New Contributor

Hi,

I switched over to ID a couple of days ago and I’m having major signal issues. I initially thought this was down to swapping my number/provider but coming here and seeing similar issues it looks like it’s not. My wifi is terrible at home so I rely on my mobile data and I’m lucky if I get 1 bar. I also spent the majority of work today with no signal and a paper aeroplane by the signal (not the same as aeroplane mode) I’ve switched my phone off thinking it might need updating but still no different. Any help would be greatly appreciated but already I’m thinking of cancelling my contract in the cooling down period as I’m only on day 1 and can’t put up with it.

Best answer by WelshPaul

If you’re experiencing poor signal at your location, there’s little anyone can do. However, you can check coverage or look up known issues by entering your postcode below.

https://www.idmobile.co.uk/help-and-advice/coverage

However, you’re probably better off taking advantage of that cooling-off period and switching to a network that offers better coverage in your area.

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|4 months ago
October 9, 2025

If you’re experiencing poor signal at your location, there’s little anyone can do. However, you can check coverage or look up known issues by entering your postcode below.

https://www.idmobile.co.uk/help-and-advice/coverage

However, you’re probably better off taking advantage of that cooling-off period and switching to a network that offers better coverage in your area.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+5

Isa M
iD Mobile Employee
Forum|Forum|4 months ago
October 10, 2025

Thank you @WelshPaul for the great advice. @Danni_541 please do confirm if you would like more assistance.

-Isa🎀

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Danni_541
Author
New Contributor
Forum|Forum|4 months ago
October 10, 2025

Thank you for your advice. I have checked the signal for my area which says is “excellent” although this is definitely not the case 😭 I will contact them over the weekend and cancel my contract. Such a shame.

thank you