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Community Member
September 17, 2025
Question

Signal issue with iphone

  • September 17, 2025
  • 1 reply
  • 51 views

I recently got a new contract with id mobile along with a new iPhone. Ever since then I have had issues with signal. My phone tells me I have signal but I don’t meaning that people are trying to call me and it is going straight to voicemail. I have been on live chat twice to ID about this as it has never happened with other networks/phones and their new solution is “you need to download the latest iOS update”! This has been happening before the last iOS update so that is not the case. I need to turn aeroplane mode on and off to reset the signal but I have no idea when I do or do not have signal as it always says I do! Has anyone else run into this before and shed some light on how you resolved it? 

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    1 reply

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 18, 2025

    Hi there ​@JennyM, sorry to hear that. 

     

    What’s your full postcode please?

     

    Thanks,

    Tyler

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