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Question

sim 5 g comparability

  • December 2, 2025
  • 6 replies
  • 27 views

Simon63
New Contributor

I need help

 

6 replies

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  • iD Mobile Employee
  • December 2, 2025

Hi ​@Simon63 

 

Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to assist you. 

 

Thanks.


JoeKing
Silver Contributor
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  • Silver Contributor
  • December 2, 2025

I need help

 

You need help in what way detailed information would be helpful. 

 

 

Joe


Simon63
New Contributor
  • Author
  • New Contributor
  • December 2, 2025

I have just bought an iphone 17. My calls are being cut off within seconds of receiving them. Is it because I am using my old/original SIM card and maybe it’s not compatible with 5G?


Simon63
New Contributor
  • Author
  • New Contributor
  • December 2, 2025

Not sure I want to share my number with random people on this chat. How do I get anyone from customer service to contact me? does such a thing even exist with ID?


JoeKing
Silver Contributor
Forum|alt.badge.img+11
  • Silver Contributor
  • December 2, 2025

Not sure I want to share my number with random people on this chat. How do I get anyone from customer service to contact me? does such a thing even exist with ID?

You can't use the Live chat and in the message box type in, To speak to someone. 9am to 6pm

 

https://www.idmobile.co.uk/live-chat

 

 

Joe


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  • iD Mobile Employee
  • December 3, 2025

Hi ​@Simon63 ,

 

I completely agree with ​@JoeKing , You can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail

 

Lamiya