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Simon63
New Contributor
New Contributor
December 2, 2025
Question

sim 5 g comparability

  • December 2, 2025
  • 8 replies
  • 60 views

I need help

 

    8 replies

    Zubeida H
    iD Mobile Employee
    iD Mobile Employee
    December 2, 2025

    Hi ​@Simon63 

     

    Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to assist you. 

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    Silver Contributor
    Silver Contributor
    December 2, 2025

    I need help

     

    You need help in what way detailed information would be helpful. 

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Simon63
    New Contributor
    Simon63Author
    New Contributor
    December 2, 2025

    I have just bought an iphone 17. My calls are being cut off within seconds of receiving them. Is it because I am using my old/original SIM card and maybe it’s not compatible with 5G?

    Simon63
    New Contributor
    Simon63Author
    New Contributor
    December 2, 2025

    Not sure I want to share my number with random people on this chat. How do I get anyone from customer service to contact me? does such a thing even exist with ID?

    JoeKing
    Silver Contributor
    Silver Contributor
    December 2, 2025

    Not sure I want to share my number with random people on this chat. How do I get anyone from customer service to contact me? does such a thing even exist with ID?

    You can't use the Live chat and in the message box type in, To speak to someone. 9am to 6pm

     

    https://www.idmobile.co.uk/live-chat

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 3, 2025

    Hi ​@Simon63 ,

     

    I completely agree with ​@JoeKing , You can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    March 16, 2026

    I try many different things but still I can’t make call I need take to customer service please 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    March 16, 2026

    Hi ​@mehran Jan,

     

    I am so sorry to hear of the issues that you are facing with your calls. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

    Your iPhone should now recognise the SIM and verify your number.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.